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Service Support

1.Service Introduction

From over ten years work experience of manufacturing, distribution and market service of generator unit, ZongChi has developed a whole set of customer service process. We provide quality service to customers strictly according to ISO and service standards.

Service Commitment: 

ZongChi's service, taking “Sincere & Creditable, Customer Satisfaction” as the first essential, customer demands as the center, makes you satisfied by fastest speed, greatest skill and sincerest attitude.
All calls or letters from customers be processed and replied within 24 hours.
Service engineer 24 hours standby.
Service engineer can not leave the site before fault being solved, or without permission of customers.

Service Concept: 

Quick Response, Efficient Work, Considerate Service

Service Objective: 

Exceed Customer Expectation, Surpass the Industry Standard

Service Strategy: 

To low usage cost of customer by standardized, differentiated and super-worthy service, and finally enhance the profitability and ability to buy of customers, so as to upgrade brand competitiveness of ZongChi's service, and lead the service trend of the industry.

2.Service Contents and Networks:

Main service content:

Pre-sales Service:  

Provide technical consultation of products
Selection guideline for diesel generator set
Unit operator training
Make scientific and complete power solution for special customers

   

In-sale Service:  

Record of unit identity
Products transportation support
Unit installation and commissioning
On-site operation training

   

After-sales Service:  

Service Engineer 24 hour standby
Arrange return visit of technician regularly, to reassure customer to use
Answer consulting, eliminate defects
Long-term spare parts supply
Repairing and maintenance service